At Bathquo, customer satisfaction and dependable product quality are important to us. Since we primarily manufacture and supply sanitaryware products to wholesalers, distributors and businesses, returns and refunds are subject to the following conditions.

Damaged or Defective Products

If products are received in a damaged, defective or incorrect condition, customers should inform Bathquo within 48 hours of delivery.

Customers may be required to provide photographs/videos of the products, packaging, invoice and other relevant information to help us verify the issue.

Eligibility for Returns

A return may be considered where:

* The product received is materially different from the confirmed order.
* Products have been damaged during delivery, subject to verification.
* A manufacturing defect is identified and verified by Bathquo.

Products should remain unused and, where reasonably possible, in their original packaging.

Non-Returnable Products

Returns will generally not be accepted for:

* Products damaged due to improper installation, handling, storage or misuse.
* Products that have been used, altered or modified.
* Normal wear and tear.
* Minor variations that do not affect the product’s intended functionality.
* Customised or specially manufactured bulk orders, unless defective or otherwise agreed in writing.
* Returns requested solely due to a change of preference after a B2B/bulk order has been confirmed or dispatched.

Refund or Replacement

Once a claim has been reviewed and approved, Bathquo may, depending on the circumstances:

replace the affected product, issue an appropriate credit adjustment, or provide a refund where applicable.

Approved refunds, where offered, will normally be processed through the original/appropriate payment method within 7–10 business days after approval. Bank or payment-provider processing times may vary.

Bulk & B2B Orders

Terms relating to returns, shortages, replacements and refunds for wholesale, distributor, private-label or bulk orders may also be governed by the quotation, purchase order, invoice or other mutually agreed commercial terms.

Return Contact

For a return or product-related claim, contact:

Phone: +91 97172 40840
Email: Bathquo@gmail.com

Please provide your invoice/order details and relevant photographs or videos when raising a claim.